Frequently Asked Questions
Everything you need to know about shopping with Al Aqsa
What are your shipping options and delivery times?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original, unused condition with all packaging intact. Please contact our support team to initiate a return request.
Which payment methods do you accept?
Al Aqsa accepts all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are the products at Al Aqsa authentic and ethically sourced?
Yes, we pride ourselves on quality and integrity. All our products are sourced from reputable suppliers and undergo strict quality control checks to meet our premium standards.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team immediately.